Refunds & Cancellations

One-time payments

Sourney passes are one-time payments. There is no subscription and no automatic renewal.

Changing your mind

We do not offer refunds simply because you change your mind after purchase.

Technical issues

If a genuine technical issue prevents you from receiving or using the service you purchased, contact us at help@sourney.com. We will review the issue and work with you to resolve it.

Duplicate charges

If you are charged twice for the same purchase, email us at help@sourney.com. We will review the duplicate payment and correct it where confirmed.